Financial Aid Management and Student Services

CREATING EFFICIENCIES TO DRIVE OPERATIONAL SUCCESS AND STUDENT SATISFACTION

Maintaining an efficient, compliant, and service-oriented financial aid operation is no small task for colleges and universities. Yet the need to do so has never been greater. Having a high-functioning financial aid office plays a key role in helping schools meet their strategic enrollment and retention goals, while also avoiding potential costly liabilities.

Our Financial Aid Management and Student Services (FAMSS) practice is focused on helping schools optimize their operations, reduce administrative burden, and improve the overall experience for students. We accomplish this by working with your staff to leverage existing strengths, and by sharing our in-depth knowledge of federal regulations, industry best practices, and proven technology solutions.

ASSESSMENT AND COMPLIANCE

From preventive strategies to corrective action support, our FAMSS team has the proven expertise and depth of knowledge to help your school achieve and maintain good compliance standing. Our services include an independent assessment of your financial aid operations (people, processes and technology), assistance with resolving audit and program review findings (including file reconstructions), and policies/procedures development. Read more.

GENERAL CONSULTING

Financial aid offices share a common mission to help students finance their higher education, but how they achieve that mission and what “pain points” they experience along the way can vary greatly. Our customized consulting solutions are designed to meet the unique needs of each client. Read more.

INTERIM MANAGEMENT AND STAFFING

When there’s a key financial aid or student accounts vacancy, having access to highly trained, experienced and readily available interim staff can help ensure uninterrupted services for your students, and provide stability for your office. Read more.

TRAINING

Whether it’s financial aid basics, customer service strategies, or system-specific training, we provide both on-site and webinar-based training options for all experience levels. Read more.

REMOTE PROCESSING

Need help handling your back-office financial aid operations? We offer a range of services that support the complete financial aid lifecycle, from document tracking and follow-up, to verification and award packaging, Return of Title IV (R2T4) processing, and reconciliation. Read more.

To learn more about our Financial Aid Management and Student Services, please contact us.