The Human Element: Why Usability Labs are Critical for Successful Application Development and Adoption

An app that is valuable in theory will not succeed if users are unable or unwilling to navigate its menus. The best development efforts begin with involving end users in the design and development process. This paper discusses how usability labs involve potential app users at the onset of the development process and the benefits to that approach, including improved user experience, greater adoption, and minimized rework. 

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