EAGLE II

OVERVIEW AND STATEMENT OF WORK

EAGLE II SERVICES/SOLUTIONS

ATTAIN EAGLE II TASK ORDERS

ATTAIN QUALITY ASSURANCE PROGRAM

PREVIOUS RELEVANT EXPERIENCE

OVERVIEW AND STATEMENT OF WORK

The Enterprise Acquisition Gateway for Leading Edge Solutions II (EAGLE II) program is a multiple-award, Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract sponsored by the Information Technology Acquisition Center (ITAC), within the Department of Homeland Security (DHS) Office of Procurement Operations (OPO). EAGLE II has a ceiling value of up to $22 billion over seven years.

The EAGLE II program enables DHS to establish the next generation of EAGLE IDIQ contracts to procure a wide range of information technology solutions and support services. DHS can easily leverage EAGLE II to issue task orders in three functional categories: service delivery; program support services; and independent test, validation, verification and evaluation. Attain is an unrestricted EAGLE II prime contract holder in Functional Category 1 – Service Delivery.

To view the full Statement of Work, click here.

EAGLE II Services/Solutions

As an EAGLE II prime contract holder for FC1, Attain went through a comprehensive screening process, including review of technical capabilities, past performance, price, and cost.

FUNCTIONAL CATEGORY 1 – SERVICE DELIVERY

System Design, Development, Implementation, and Integration

Software Design and Development

Operations and Maintenance

System Design, Development, Implementation, and Integration

Infrastructure engineering design, development, implementation and integration services include:

• Concept Development
• Planning
• Requirements Definition and Analysis
• Systems Design and Development
• Integration
• Implementation
• Deployment
• Connectivity
• Wiring and Cabling

Software Design and Development

Enterprise software design and development services include:

• Concept Development
• Planning
• Requirements Definition and Analysis
• Software Design and Development
• Coding and Testing
• Production
• Deployment
• Implementation
• Integration
• Software Application Maintenance

Operations and Maintenance (O&M)

Services include:

• Help Desk and Field Support Services
• Network and Security Operations
• Collaboration Services (e.g., email, voice, video services, wiring and cable)
• O&M Solutions (e.g., maintaining and upgrading individual pieces of hardware and software, fully managed service solutions)

EAGLE II TASK ORDERS

A list of Attain task orders under EAGLE II are updated as issued. You may also visit the DHS Eagle II website to review all task orders issued.

ATTAIN QUALITY ASSURANCE PROGRAM

The Attain Team’s quality assurance program (QAP) ensures that all Department of Homeland Security users receive high quality services for task orders (TOs) executed throughout the term of the EAGLE II contract. Quality management and control in an Information Technology (IT) services environment entails a wide array of available standards, protocols, and frameworks. The Attain Team adheres to quality standards and experience with performance-based contracts including rigorous Service Level Agreements (SLAs) and performance metrics. Our Quality Control Process (QCP) utilizes the following quality certifications and experience:

• ISO 90001:2008
• ISO 20000-1:2005
• ITIL
• CMMI-DEV V1.2 Level 3
• AS9100
• Lean Six Sigma

The Attain Team’s approach to quality assurance includes processes and practices as described below:

Quality Control Leadership: To emphasize the importance of providing high quality services and solutions, a Quality Control Manager will serve as a member of the program management team. The role of the Quality Control Manager is to ensure contract-level quality control is used as the foundation for every TO QCP, and provide guidance for each delivery team to tailor TO QCPs to specific customer requirements and needs.

QCP Development: Inputs to each TO QCP include the customer’s Performance Work Statement (PWS), the Attain Team’s Proposal, an approved Quality Assurance Surveillance Plan (QASP), and our team’s quality certifications-based policies, procedures, and best practices. Based on these inputs, a TO QCP that adheres to customer requirements and ensures quality services will be delivered. QCP development will include Government participation resulting in a DHS/Attain Joint Responsibility Matrix to ensure consistent actions and expectations.

Program Execution: A standard set of operating procedures will be applied throughout the project lifecycle to provide the policy and practices needed to manage, monitor, and execute effectively and reliably in accordance with the Integrated Master Schedule and QCP. Within each EAGLE II customer’s framework, we tailor processes and procedures to ensure a complementary fit to the customer environment and priorities to ensure high customer satisfaction. All deliverables will receive necessary peer reviews, management reviews, and quality assurance checks before delivery.

Quality Audits: Based on our significant ISO 9001 experience institutionalizing audit and monitoring programs, we perform internal audits and assessments of the QCP and QASP for TOs on a quarterly basis, as well as unscheduled in-process inspections on non-deliverable work products produced during performance of analysis and support tasks. Results will be documented and reported.

Corrective Actions: Deliverables are reviewed for compliance with quality standards and customer requirements prior to submittal for approval. Those not achieving desired results are returned for corrective action.

Reporting: The Attain Team will apply quantifiable performance metrics and quality standards at both the contract and TO levels to ensure high performance delivery. We will actively promote the transition to performance-based services by developing and executing a QASP for every TO. We will also apply Information Technology Infrastructure Library (ITIL) expertise and work with our customers to define appropriate performance requirements, SLAs, and effective metrics and measurements to improve the quality of services delivered. Our team will deliver regular status reports and will lead program status reviews to communicate delivery progress against agreed to metrics, quality and performance issues, status of corrective actions, and continuous process improvements.

Customer Satisfaction: Attain will utilize the extensive customer satisfaction practices to track DHS satisfaction with our overall performance throughout the life of the EAGLE II contract.

PREVIOUS RELEVANT EXPERIENCE

Attain has provided a wide range of Service Delivery solutions including:

• System Design, Development, Implementation, and Integration
• Infrastructure Support
• Software Design and Development
• Requirements
• Concept Development
• Operations and Maintenance
• IT Security
• Help/Service Desk Support

We have provided these services to the following Federal Government organizations:

• Department of Homeland Security, United States Citizenship and Immigration Services
• United States Army
• United States Department of Agriculture
• Smithsonian Institution
• Department of Health and Human Services
• National Institute of Environmental Health Sciences
• National Institutes of Health
• Centers for Disease Control and Prevention
• United States Securities and Exchange Commission